CUBA INFO a—Z
From amazing to super!
Info A-Z
Country
Country name: República de Cuba Type of state: Socialist Republic, one-party system Head of state: Miguel Díaz-Canel-Bermúdez Head of government: Manuel Marrero Cruz Population: 11.4 million Language: Spanish Religion: Catholic (approx. 60%), Protestant (approx. 10%), Santería religión Capital: Havana, approx. 2.1 million inhabitants
Cigars
Should not be bought on the street, the flying dealers usually offer only fakes. Cigar stores can be found in almost every city and the special thing is also cigars directly from the tobacco plantations.
Clothing
Light summer clothes are preferable, for going out in the evening, e.g. in cabarets and night clubs, at least sporty-elegant clothes are recommended, but suit and tie are not necessary. From December to February, a sweater or jacket should be in your luggage, as it can get chilly towards the evening.
Crime
Cuba is one of the safest countries to travel in Latin America. Even though this is so, one should be careful of theft and not wear valuables too openly. If something does happen: Reports must be made at a police station, which may involve longer waits.
Currency
Official currency is the Peso Nacional. In most cases, EUR and USD are also accepted as banknotes; change is then given in Peso Nacional. In a few cases credit cards are accepted. Exchange rate: 1 EUR = approx. 28 CUP. You can exchange Euros, Canadian Dollar, Pound Sterling or Swiss Franc in banks, exchange offices and many hotels in cash or withdraw cash by credit card. Attention: Passport must be presented. Credit card machines can be found in the larger tourist centers and banks, where you can withdraw cash with a PIN code. Attention: There are sometimes different withdrawal limits at the ATMs. We recommend that you exchange or withdraw some cash with your credit card upon arrival at the airport for the first few days and later withdraw further amounts via the banks and exchange offices in the cities. Attention: American Express or Diners Club credit cards are not accepted as well as credit cards issued by American banks. Visa, MasterCard or Barclays usually work without problems. Banks and exchange offices: BFI Banco Financiero Internacional, BIC Banco Internacional de Comercio, BANDEC Banco Metropolitano, CADECA Casas De Cambio
Customs
As a tourist, you are allowed to bring in all personal items duty free with no weight limit. Moreover, the items that are allowed to be imported duty free and without weight restriction are those that are in accordance with the Agreement on Customs Facilitation in Tourism. Example: personal jewelry, cell phone, photo camera, laptop, binoculars, musical instrument, sports/diving equipment, bicycle. Cash can be imported up to the value of USD 5,000. Import and export of vaccinated pets is allowed. Food, drugs, weapons, pornography are not allowed to be imported and in case of large number of allowed items will be checked carefully. Duty free export: up to 200 cigarettes or 50 cigars (without proof of purchase, but officially packed with hologram), from 50 cigars with proof of purchase, paintings and sculptures with export seal (is available locally). For current customs regulations please contact the customs office of your country.
Drones
Drones are not allowed to enter the country.
Electric Voltage
The voltage in the country is 110V. In most hotels, as well as in private accommodations, you will often find 220V outlets. A flat plug of American standard should be in your luggage, since these are hardly available locally.
Entry Requirements
A passport valid for at least 6 months on the day of entry is required for entry. You must present a valid flight with return to enter the country. Every tourist, including small children, needs a tourist card, the "Tarjeta del turista", the Cuban visa for tourists. The passport is stamped on entry and exit. The tourist card can be purchased through us as well as at the Embassy of Cuba or the Cuban Consulate in your country. The tourist card is valid for 30 days from the date of entry. If you stay longer than 30 days, the tourist card must be renewed for a maximum of 30 more days. This is done at the immigration offices in Cuba. All entrants - foreigners or Cubans living abroad - must present a valid travel health insurance policy upon entry, with a copy in Spanish or English.
Gastronomy
The country has, in addition to the state-run establishments, a large number of private restaurants, cafes and bars. We strongly recommend that you ask to see the menu - with prices - in advance.
GPS
Professional or semi-professional GPS devices are not allowed to be imported. Cell phones and cameras with GPS function are exempt.
Internet
In most hotels, in public places with WLAN hotspots, and in Internet cafes; the cost ranges from 1-5 EUR/USD per hr. SIM cards for Internet access are sold in ETECSA telephone company stores.
Medical Care
International clinics in the larger cities are very well equipped. In the better-known hotels in the country, which are well frequented by tourists, there is also a doctor present who can help in an emergency. The cost of care and medical preparations must be paid by the patient directly on site. A receipt for this will be issued.
Mobile Phones
With the roaming procedure of the providers you can make and receive calls from and within Cuba. Phone cards can be purchased locally from the phone company ETECSA.
Mosquito Repellent
It is advisable to bring mosquito repellent, especially during the sultry season from June-September. Less so in the cities, but we recommend this at beach and marsh areas.
Photographing
Photographing military installations, at the airport and of police officers is not allowed.
Sun Protection
Since Cuba is close to the equator, the sun's rays are very intense. Sunscreen should be in your luggage. Local products are offered, take into account that well-known imported brands can be quite expensive.
Souvenirs
Handicraft items, pictures, paintings, cigars, rum, musical instruments. In street markets and specialized stores also old books, photos, coins, records.
Taxi
Cabs are available in all cities. Before starting the trip, you should ask the price of the route. The metro cabs with fixed routes in Havana are currently the cheapest transportation. The classic old-timers and modern cabs are a bit more expensive.
Telephone
Area code to Canada: 119-1; Great Britain: 119-44; Russia: 119-7 + area code and phone number. Area code to Cuba: 0053 + area code (for Havana 7; Varadero 45). Phone cards are available at ETECSA phone centers. These are also valid for Internet, depending on the tariff. See also under ADDRESSES
Timezone
For Europe, the time difference is -6 hrs. This means that if in Germany, Austria and Switzerland it is 18:00, in Cuba it is 12:00 on the same day.
Tipping
Usually 10%. Hotel room cleaning (per day) and porter 20 CUP.
Travel Health Insurance
All visitors - foreigners or Cubans living abroad - must present a valid travel health insurance policy upon entry, preferably with a copy in Spanish or English. This can also be purchased from us.
Tourist Card
see Entry Requirements
Vaccinations
Specific vaccinations are not required, but medical advice should be sought prior to travel. Regularly required medications should be carried in sufficient quantities.
Visa
see entry regulations
Addresses
Embassies and Consulates
BELGIUM
5ta. a. 7408, esq. a 76, Miramar Tel: (53 7) 204-2410 - 204-2561 Fax: (53 7) 204-1318 Opening hours: Monday to Friday from 09:00 to 12:00
CANADA
Calle 30 No. 518 esq.a 7ma, Miramar Tel: (53 7) 204-2516 - 204-2382 Fax: (53 7) 204-2044 - 204-1069 Opening Hours: Monday, Tuesday, Thursday, Friday from 08:30 a.m. to 5:00 p.m. Wednesday from 08:30 to 14:00
CZECH REPUBLIC
Ave. Kohly No. 259 e/ 41 y 43, Nuevo Vedado Phone: (53 7) 33-3467 - 33-3201 Fax: (53 7) 33-3596 Opening Hours: Tuesday to Friday from 09:00 to 12:00
DENMARK
Paseo del Prado No. 20, Apto. 4-C, Old Havana Tel.: (53 7) 33-8128 - 33-8144 Fax: (53 7) 33-8127 Opening Hours: Monday to Thursday from 09:00 to 15:00
GERMANY
Embassy of the Federal Republic of Germany Calle 13, No. 652, esquina a B, Vedado, Havana Tel.: +537 8332539, 8332569,8332460 Consulate of the Federal Republic of Germany Calle B No. 652 esquina a 13, Vedado, Havana, Tel.: +537 8333188
FRANCE
Calle 14 No. 312 e/ 3ra y 5ta, Miramar Tel: (53 7) 204-2132 - 204-2080 - 204-2308 Fax: (53 7) 204-1439 Opening Hours: Monday through Friday from 08:30 a.m. to 12:30 p.m.
GREECE
5ta Ave. No. 7802 esq. a 78, Miramar Tel: (53 7) 204-2995 - 204-2854 Fax: (53 7) 204-1784 Opening Hours: Monday through Friday from 11:00 a.m. to 1:00 p.m.
GREAT BRITAIN
Calle 34 No. 702/704 esq. a 7ma, Miramar Tel: (53 7) 204-1771 - 204-1772 Fax: (53 7) 204-8104 Opening hours: Monday to Friday 08:00 a.m. to 3:30 p.m.
HUNGARY
Calle G No. 458 e/ 19 y 21, Vedado Tel: (53 7) 33-3474 - 33-3365 Fax: (53 7) 33-3286 Opening Hours: Monday through Friday from 08:00 a.m. to 2:00 p.m.
ITALY
Calle Paseo No. 606 e/ 25 y 27, Vedado Tel: (53 7) 33-3334 - 33-3356 - 33-3378 Fax: (53 7) 33-3416 Opening Hours: Monday through Friday from 10:00 am to 1:00 pm. Visits on Tuesday, Thursday, Friday from 10:30 a.m. to 1:00 p.m.
JAPAN
Calle 3ra y 80, Centro de Negocios Miramar, 5to Floor Tel: (53 7) 204-3508 Fax: (53 7) 204-8902 Opening Hours: Monday through Friday from 09:00 a.m. to 3:00 p.m.
NETHERLANDS
Calle 8 No. 307 e/ 3ra y 5ta, Miramar Tel: (53 7) 204-2511 - 204-2512 - 204-2534 Fax: (53 7) 204-2059 Opening Hours: Monday through Friday from 08:30 to 11:30 a.m.
NORWAY
Ave. 34 No. 510 e/ 5ta y 7ma., Miramar Tel.: (53 7) 204-0696 Fax: (53 7) 204-0699 Opening hours: Monday to Friday from 09:00 to 12:00
POLAND
Calle G No. 452 esq. a 19, Vedado Tel: (53 7) 66-2439 - 66-2440 Fax: (53 7) 66-2442 Opening Hours: Monday to Friday from 09:00 a.m. to 15:00 p.m.
PORTUGAL
Ave. 7ma. 2207 esq. a 24, Miramar Tel.: (53 7) 204-2871 - 204-0149 Fax: (53 7) 204-2593 Opening Hours: Monday through Friday from 09:00 a.m. to 12:30 p.m.
RUSSIA
5ta Ave. No. 6402 e/ 62 y 66, Miramar Tel: (53 7) 204-2686 - 204-1085 - 204-1080 Fax: (53 7) 204-1038 Opening hours: Monday to Friday from 08:00 to 12:00 and from 15:00 to 18:00.
SPAIN
Calle Cárcel No. 51 esq. A Zulueta, Old Havana Tel: (53 7) 33-8025 - 33-8026 Fax: (53 7) 33-8006 Opening hours: Monday to Friday from 09:00 to 14:00
SWEDEN
Ave. 34 No. 510 e/ 5ta y 7ma, Miramar Tel: (53 7) 204-2831 Fax: (53 7) 204-1194 Opening Hours: Monday to Friday from 09:00 a.m. to 12:00 p.m.
SWITZERLAND
5ta Ave. No. 2005 e/ 20 y 22, Miramar Tel: (53 7) 204-2611 - 204-2729 - 204-2989 Fax: (53 7) 204-1148.Opening Hours: Monday to Friday from 09:00 to 13:00
Airports
CAMAGUEY
Ignacio Agramonte International Airport (CMW)
Aeropuerto Internacional Ignacio Agramonte
Avenida Finlay Km 7½, Albaisa, Camaguey, Cuba
Tel.: (+53 32) 26 7150 / 26 1010 / 26 7287 / 28 7067 / 26 5805 / 26 5807 / 26 1889
E-mail: comunicacion@cmw.ecasa.avianet.cu / direccion@cmw.ecasa.avianet.cu
CAYO COCO
Jardines del Rey International Airport (CCC)
Aeropuerto Internacional Jardines del Rey
Cayo Coco, Moron, Ciego del Avila, Cuba
(+53 33) 30 9300 / 30 9109 / 30 9414 / 30 9127 / 30 9165 / 30 9161
E-mail: aeropuertoccc@avi.ecasa.avianet.cu / ecasadir@ecasa.avianet.cu
CAYO LARGO
Vilo Acuna International Airport (CYO)
Aeropuerto Internacional Vilo Acuna
Cayo Largo del Sur, Isla de la Juventud, Cuba
Tel.: (+53 45) 24 8143 / 24 8141 / 24 8207
E-mail: ecasadir@ecasa.avianet.cu
CIENFUEGOS
Jaime Gonzalez International Airport (CFG)
Aeropuerto Internacional Jaime Gonzalez
Carretera a Caonao Km 3, Cienfuegos, Cuba
Tel.: (+53 43) 55 2047 / 55 2235 / 45 1328 / 55 7994
E-mail: directorcfg@aeronav.ecasa.avianet.cu
HAVANA
Jose Marti International Airport (HAV)
Aeropuerto Internacional Jose Marti
Avenida Van Troi esq. Final, Rancho Boyeros, La Habana, Cuba
Tel.: (+53 7) 649 5666 / 266 4133 / 642 6101 / 275 1499 / 649 5777 / 642 0100
E-mail: aijm@hav.ecasa.avianet.cu
HOLGUIN
Frank Pais International Airport (HOG)
Aeropuerto Internacional Frank Pais
Carretera Central Via Bayamo, Km 11.5, Holguin, Cuba
Tel.: (+53 24) 47 4630 / 47 4559 / 47 2026 / 47 4525 / 47 4629 / 46 2512
E-mail: comercial@hog.ecasa.avianet.cu
MANZANILLO
Sierra Maestra International Airport (MZO)
Aeropuerto Internacional Sierra Maestra
Carretera a Cayo Espino, Km 7, Manzanillo, Granma, Cuba
Tel.: (+53 23) 57 7401 / 57 7520 / 57 7460
E-mail: dirmzo@hog.ecasa.avianet.cu
SANTA CLARA
Abel Santamaria International Airport (SNU)
Aeropuerto Abel Santamaria
Carretera a Maleza, Km 11, Santa Clara, Villa Clara, Cuba
Tel.: (53 42) 22 7525 / 21 4402 / 20 9138 / 22 7551
E-mail: ecasadir@ecasa.avianet.cu / comercial@vra.ecasa.avianet.cu
SANTIAGO DE CUBA
International Airport (SCU)
Aeropuerto Internacional Antonio Maceo
Carretera Ciudamar Km 2½, Santiago de Cuba, Cuba
Tel.: (+53 22) 69 8746 / 69 1053 / 69 8614 / 69 8612 / 69 1014
E-mail: direccion@scu.ecasa.avianet.cu / raul@scu.ecasa.avianet.cu
VARADERO
Juan Gualberto Gomez International Airport (VRA)
Aeropuerto Internacional Juan Gualberto Gomez
Ave. Mártires de Barbados Km 5, Carbonera, Matanzas, Cuba
Tel.: (+53 45) 24 7015 / 61 3016 / 61 4865
E-mail: comercial@vra.ecasa.avianet.cu / sidelsy@vra.ecasa.avianet.cu
Airlines
AIR FRANCE - KLM
Centro de Negocio Miramar, Edificio Santiago de Cuba, Miramar, Playa, Havana Tel. +53 7 2064444
CONDOR
Calle 23 esq. P, Vedado, Plaza, Havana, Tel. +53 7 8333859-60 E-mail: sales.havana@condor.cu
EUROWINGS
Aeropuerto Internacional Juan Gualberto Gómez, Ave. Martires de Barbados Km 5, Finca Cabarroca, Cárdenas, Matanzas
IBERIA
Centro de Negociaciones Miramar, Edificio Santiago de Cuba, Planta Baja, 5ta Avenida esq. a 76, Miramar, Playa, Tel.: +537 204 3444/45
Cubana de Aviación
Calle 23 No. 64 y P Infanta, Vedado, Havana, Tel.: +537 8344446
International Clinics
Havana
Centro Internacional Oftalmológico "Camilo Cienfuegos" Calle L No. 151 e/ Línea y 13 Vedado, Ciudad de La Habana Tel: (+53 7) 8333886, 8333539
Havana
Clínica Central "Cira García" Calle 20 No. 4101 esq. 41 Playa, Ciudad de La Habana Tel: (+53 7) 2040331, 2040330
Havana
Clínica Internacional Occidente Ave.Las Terrazas No. 36 Santa María del Mar La Habana del Este, Ciudad de La Habana Tel: (+53 7) 961810, 971032
Havana
Sucursal Servicios Medico Internacionales Calle 18 No. 4304 e/ 43 y 47 Playa, Ciudad de La Habana Tel.: (+53 7) 2040114
Cayo Coco
Clínica Internacional Cayo Coco Avenida de los Hoteles (final) Ciego de Ávila Tel: (+53 33) 302158, 302160, 302161
Cienfuegos
Clínica Internacional Cienfuegos Calle 37 No. 202 e/ 2 y 4 Punta Gorda, Cienfuegos Tel: (+53 432) 55-1622
Guantánamo
Clínica Internacional Baracoa Calle Martí 237 e/ Roberto Reyes y Limbano Sánchez Baracoa, Guantánamo Tel: (+53 21) 64103/38
Guardalavaca
Clínica Internacional Guardalavaca Calle Segunda No. 15, Playa Guardalavaca Banes, Holguín Tel: (+53 24) 430312
Santa Lucía
Clínica Internacional Santa Lucía Residencial 14, Playa Santa Lucía Nuevitas. Camagüey Tel: (+53 32) 365300, 366203
Santiago de Cuba
Clínica Internacional Santiago de Cuba Ave. Raúl Puyol esq. a Calle10 s/n, Parque Ferreiro Santiago de Cuba Tel: (+53 226) 642589, 687001
Trinidad
Clínica Internacional Trinidad Calle Lino Pérez No. 130 esq. Anastasio Cárdenas Trinidad, Sancti Spíritus Tel: (+53 41) 996492, 996240
Varadero
Clínica Internacional Varadero Calle 60 y Ave. 1ra Varadero, Matanzas 24 Stunden Ambulanz Tel: (+53 45) 667710/11/12
Bus Company Viazul
HAVANA
Estación Central de Ómnibus Nacionales, situada en Ave Independencia # 101 esq. 19 de Mayo, municipio Plaza de la Revolución Tel. 78709401 pizarra Ext 123 - Información, Ext 311 - Jefa de Agencia Tel. 78789366 - Central de Reservas
BARACOA
Carretera Central y Final
BAYAMO
Carretera Central No. 501 Vía Santiago de Cuba Tel. 53 (023) 421438
CAMAGUEY
Carretera Central s/n esq. Perú Tel. 53 (032) 270396
CIEGO DE AVILA
Carretera Central Extremo Este Tel. 53 (33) 203086
CIENFUEGOS
Calle 47 s/n e/ 56 y 58 Tel. 043 518114
GUANTANAMO
Carretera Central y José Martí Tel. 53 (021) 323713
HOLGUIN
Carretera Central No. 19 e/ 20 de Mayo e Independencia Tel. 53 (024) 426822
LAS TUNAS
Francisco Varona nº 240 Tel. 53 (031) 374295
MATANZAS
Terminal de Ferrocarriles Tel. 53 (045) 291473
PINAR DEL RIO
Juan Gualberto Gómez nº 14 Tel. 53 (082) 75 0887
SANTA CLARA
Carretera Central km 383 Esquina Oquendo Tel. 042 222524
SANCTI SPIRITUS
Carretera Central km 388 Esq. B, Maso Tel. 53 (41) 334983
SANTIAGO DE CUBA
Avenida Jesus Menendez esquina Paseo Marti Tel. 53 (022) 628484
TRINIDAD
Piro Guinar nº 224 Tel. 53 (41) 992214
VARADERO
Calle 36 y Autopista Tel. 53 (045)614886
VIÑALES
Salvador Cisnero nº 63 Tel. 53 (08) 793195
Telephone Company
ETECSA
Provincial Head Offices
La Habana Division Águila #565 esq. a Dragones, Centro Habana, Ciudad de La Habana.
División Territorial Isla de la Juventud Calle 41 No. 2804 Esquina 28 Nueva Gerona, Isla de la Juventud.
División Territorial Pinar del Río Alameda # 11A esq. Maceo, Pinar del Río.
División Territorial Artemisa Calle 33 esquina 48 Municipio Artemisa
División Territorial Mayabeque Ave. 47 #8213 e/82 y 86, San José de las Lajas.
División Territorial Matanzas Milanés e/ Jovellanos y Ayuntamiento, Ciudad de Matanzas.
División Territorial Villa Clara Carretera Central No. 116 Banda Placetas, Reparto Escambray
División Territorial Cienfuegos Calle 43 No. 5802, entre 58 y 60, Cienfuegos
División Territorial Sancti Spíritus Bartolomé Massó No. 167 Norte. Sancti Spíritus
División Territorial Ciego de Ávila Prolongación de Bembeta y Circunvalación # 250, Ciego de Ávila.
División Territorial Camagüey Calle Ignacio Agramonte # 442 Entre López Recio e Independencia, Camagüey.
División Territorial Las Tunas Francisco Vega # 53 Rpto. La Loma, Las Tunas.
División Territorial Holguín Martí No. 122 e/ Mártires y Máximo Gómez. Holguín.
División Territorial Granma Libertad # 2 altos. / Maceo y Canducha Figueredo, Bayamo. Granma
División Territorial Santiago de Cuba Aguilera #401 Esq. Pío Rosado, Santiago de Cuba
División Territorial Guantánamo Ahogados entre 11 y 12 norte, Guantánamo.
Country code: 0053 or +53
Provincial and tourist center codes:
Ancon: 419
Baracoa: 21
Camagüey: 32
Cayo Coco: 33
Cayo Largo del Sur: 45
Ciego de Ávila: 33
Cienfuegos: 432
Granma: 23
Havana: 7
Holguín: 24
Las Tunas: 31
Matanzas: 45
Morón: 335
Pinar del Río: 48
Playa Girón - Playa Larga: 45
Playa Santa Lucía: 32
Remedios: 42
Sancti Spíritus: 41
Santa Clara: 42
Santiago de Cuba: 22
Topes de Collantes: 42
Trinidad: 419
Valle de Viñales: 8
Varadero: 45
